Contact Support
Have questions, feedback, or need security assistance? Here is how to reach us.
1. GitHub Discussions
For general questions, feature requests, custom integrations, or general feedback about the platform:
Please open a thread in the GitHub Discussions section. This is the fastest way to collaborate with the maintainers and share ideas with other community members.
2. GitHub Issues
If you encounter a specific coding bug, a broken page, or scoring mismatches:
Please search for existing issues or open a new bug report in the GitHub Issues tracker. Be sure to include your environment specs, query details, and console errors to help us troubleshoot quickly.
3. Email Contact
For private inquiries, business queries, or reporting security vulnerabilities:
Please email us at: ossintel-support@mayankchaudhari.com
For security vulnerability reports, please refer to our guidelines on the Security Policy page and send emails to security@ossintel.org.
4. Response Expectations
OSSIntel is maintained by open-source contributors. Here are the expected response times:
- GitHub Discussions: Checked periodically by the community (response typically in 2-3 business days).
- GitHub Issues: Triaged based on severity. Critical system bugs are prioritised (response typically in 1-2 business days).
- Emails: Checked regularly for security or business compliance items (response typically in 2-3 business days).